shipping & returns

Each product by the.pokora is handmade in small batches with great care and attention to detail. Our bags are made to order, so please make thoughtful purchasing decisions.

Returns

Due to the individual nature and handmade process of our products, we do not accept returns of made-to-order bags.
If you purchase a ready-to-ship item, you have the right to withdraw from the purchase within 14 calendar days of receiving the package. The returned product must be unused and sent back in its original packaging.

Exchanges

If the product arrives damaged or differs from your order, please contact us within 3 days of receiving the package at thepokoracrochet@gmail.com.
Each case is reviewed individually, with full respect for the handmade process and the uniqueness of the materials.

Products purchased in boutiques

For purchases made in partner boutiques, the return policy of the specific store applies. Please contact the place of purchase directly.

Contact

For any questions regarding returns or complaints, please contact us:
Email: thepokoracrochet@gmail.com
Instagram: @the.pokora